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Your satisfaction is our first concern. We can not guarantee that our product will work on every computer platform. If for some reason you have issues with our product(s) we will make every effort to insure that you can use and benefit from them. If we can not resolve an issue that might prevent you from using our product(s) we will gladly refund your purchase price.
Our products are delivered digitally and require that you be able to download files from the Internet. Where noted in the product descriptions, they also require that you be able to 'unzip' compressed files, have a program that can 'read' MS Word document files, have a program that can 'read' PDF files, and have a program that can 'play' MP3 files.
Our products are also protected by a licensing program provided by a third party. We have tested this program on many combinations of computers, but can not guarantee that it will function on every computer. Again, if we can not make it work with your computer, we will happily refund your purchase.
The best use of the HELP DESK system will create a better and better overall user experience. The more detailed information that you can provide, the more quickly our staff will be able to resolve your issue. Additionally, the detail will proivde users that come after you with more knowledgebase articles that can help them almost instantly.